Refund policy
RETURN & REFUND POLICY
Overview
At COOQ, every piece is made with intention. If something is not right, we want to make it right. This policy covers all orders placed on cooq.store.
Returns
We accept returns within 7 days of delivery, provided the item is:
- Unworn and unwashed
- In its original packaging
- With all tags intact and attached
- Hygiene seal unbroken
Items that do not meet these conditions will not be accepted.
Innerwear and hosiery are non-returnable once the hygiene seal is broken. This is a hygiene standard we maintain without exception.
Exchanges
We are happy to exchange for a different size or colour, subject to stock availability. If your preferred option is not available, we will offer a full refund or store credit.
To initiate an exchange, write to care@cooq.store within 7 days of delivery with your order number and reason.
Refunds
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation email once processed.
Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, write to care@cooq.store within 48 hours of delivery with your order number and a photo of the item. We will resolve it promptly.
Non-Returnable Items
- Items with broken hygiene seals
- Items that have been worn, washed, or altered
- Items purchased during final sale or clearance
How to Initiate a Return
- Write to care@cooq.store with your order number and reason
- Our team will respond within 24 hours on business days
- Pack the item securely in its original packaging
- Ship it to the address provided by our team
Return shipping costs are to be borne by the customer unless the return is due to a defect or error on our part.
Contact
For all return and refund queries write to care@cooq.store or call +91 73555 03039, Monday to Saturday, 10am – 6pm IST.
